Trainer (Urdu/Hindi)

Job Description – Trainer (Currently residing in Oman) Company: TECNO Oman Department: Sales & Training Location: Oman Position: Trainer Languages: English + Urdu/Hindi proficiency required Please share CV and expected salary at [email protected] Job Summary We are looking for an energetic, confident, and results-driven Trainer to join TECNO Oman. The Trainer will be responsible for delivering product, sales, and customer-service training to retail sales teams, promoters, and channel partners. The ideal candidate should have strong knowledge of the smartphone/mobile industry, excellent presentation skills, and the ability to communicate effectively with a diverse workforce. Fluency in Urdu/Hindi is highly preferred/required to ensure effective communication with retail staff and sales teams. Key Responsibilities Training & Development Conduct regular training sessions for sales promoters, retail staff, and channel partners. Deliver product training covering TECNO smartphones, features, specifications, key selling points, and competitive advantages. Conduct sales skills training, including customer engagement, product demonstration, objection handling, upselling, and closing techniques. Provide training on new product launches, campaigns, promotions, and sales initiatives. Develop engaging training materials, presentations, product guides, and practical learning activities. Conduct refresher training and follow-up sessions to improve product knowledge and sales performance. Field Training & Retail Support Visit retail stores and key sales locations across Oman to assess training needs. Observe sales staff interactions with customers and provide constructive coaching. Identify knowledge and performance gaps and recommend appropriate training solutions. Support product launches and major retail campaigns through on-ground training. Ensure promoters and sales teams are confident in demonstrating TECNO devices and communicating product benefits. Performance Monitoring Evaluate trainee understanding through quizzes, assessments, role plays, and practical demonstrations. Track training attendance, completion, and performance results. Prepare regular training reports and provide feedback to management. Monitor the effectiveness of training programs and continuously improve training methods. Communication & Coordination Coordinate with Sales, Marketing, Product, and Retail teams to understand business and training requirements. Act as a communication bridge between management and frontline sales teams. Communicate product information and sales strategies clearly in Urdu/Hindi and English, depending on the audience. Required Qualifications & Skills Bachelor's degree in Business Administration, Marketing, Human Resources, Education, or a related field. 2–4 years of experience in training, sales training, or retail/mobile industry. Experience in the smartphone/mobile phone industry is strongly preferred. Excellent presentation, communication, and interpersonal skills. Fluent in Urdu/Hindi and English. Strong understanding of retail sales processes and customer behavior. Comfortable conducting classroom, online, and field-based training. Good knowledge of Microsoft PowerPoint, Excel, and other training tools. Strong coaching and motivational skills. Ability to travel within Oman for retail and field training activities. Energetic, confident, and comfortable speaking to large groups. Preferred Candidate Profile Experience working with mobile phone brands, distributors, retailers, or telecom companies. Previous experience training promoters or retail sales teams. Strong knowledge of the Oman smartphone retail market. Ability to simplify technical product information into easy-to-understand selling points. Strong command of Urdu/Hindi, particularly for communicating with South Asian retail and promoter teams. Passionate about coaching, people development, and achieving sales results. Key Performance Indicators (KPIs) Training completion and attendance rate. Improvement in product knowledge scores. Improvement in sales/promoter performance after training. Training effectiveness and trainee feedback. Product launch training completion. Retail execution and promoter competency. Achievement of assigned training and business objectives.